Frequently Asked Questions (FAQ)
1. What materials are used in Pantera Furtiva shoes?
Our shoes are crafted from premium grade A Italian leather for the upper, with soles made from eco-friendly recycled rubber, and assembled with precision in Portugal.
2. How can I place an order?
Simply browse our collection, select your preferred size and colorway, and proceed to checkout. You will receive an order confirmation via email once your purchase is complete.
3. What payment methods do you accept?
We accept all major credit and debit cards, as well as secure online payment methods which are evident during checkout.
4. How long does it take to process my order?
Once your order is placed, it takes 1-2 business days to process and prepare for shipment.
5. Can I modify or cancel my order after it has been placed?
You may cancel or modify your order within 24 hours of purchase by sending us an email at [email protected]. After this time, we cannot guarantee changes as the order may already be in processing.
6. What is your return and exchange policy?
We offer a 48-hour return or exchange policy from the date of delivery, provided the shoes are unworn, in their original condition, and with all packaging intact. Please note, return shipping costs and exchange shipping costs are the responsibility of the customer. To initiate a return or exchange, send us an email at [email protected] and wait for further instructions.
7. What if I receive a faulty item?
If you receive a defective item, please contact us at [email protected] within 48 hours of delivery with a description and photos of the issue. We will assess the situation and arrange for a replacement or refund if necessary, subject to our review.
8. Do you offer international shipping?
Yes, we ship globally for free, for now.. so order now before we change our minds.
9. What are my rights if the shoes don't fit or I change my mind?
Customers have the right to return or exchange products within 48 hours of receiving them, as long as they are unworn and in original condition. Please ensure that the shoes are tried on indoors to prevent any marks or damage.
10. What measures do you take to ensure quality control?
Each Pantera Furtiva shoe undergoes strict quality control checks during the handcrafting process. If you experience any issues with your purchase, please let us know, and we will assist you promptly.
11. Can I request a custom size or design?
At this time, we do not offer custom sizes or designs, but we are committed to expanding our collection.
12. How do I care for my Pantera Furtiva shoes?
To maintain the quality of your shoes, we recommend cleaning them with a soft, damp cloth and storing them in a cool, dry place. Avoid exposure to direct sunlight or excessive moisture to preserve the premium leather.
13. What happens if my package is lost or stolen?
We are not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. However, if you suspect a delivery issue, please contact us at [email protected] and we will work with the carrier to resolve the matter.
